Legal
Refund Policy
Nurdd Solutions Private Limited
Effective Date: June 1, 2025Last Updated: June 1, 2025
01Overview
Nurdd Solutions Private Limited (“Nurdd”, “we”, “our”) operates an AI-powered marketing attribution platform available at nurdd.club and related sub-domains. This Refund Policy governs all payments made for platform access, subscription plans, and associated services. By subscribing to or purchasing any Nurdd product or service, you agree to the terms set out in this policy.
02Subscription Payments
Nurdd offers monthly and annual subscription plans. All subscription fees are billed in advance at the start of each billing cycle.
▸All subscription payments are non-refundable once a billing cycle has commenced.
▸Access to the platform continues until the end of the paid period regardless of usage.
▸We do not offer prorated refunds for unused days within an active subscription period.
03Eligible Refund Scenarios
Refunds will be considered under the following circumstances:
▸Duplicate payment made for the same subscription or order within the same billing cycle.
▸Billing error or unauthorized charge attributable to Nurdd's payment system.
▸Platform-wide service outage exceeding 72 consecutive hours that has been formally acknowledged by Nurdd.
▸Accidental purchase of the wrong plan where the user contacts support within 48 hours of payment and has not accessed any paid features.
All refund requests must be supported with relevant documentation such as payment receipts, error screenshots, or transaction IDs.
04Non-Refundable Items
The following are not eligible for refunds under any circumstances:
✕Subscription fees for a cycle already in progress.
✕One-time onboarding, setup, or consulting fees.
✕Add-on credits or feature unlocks that have been partially or fully consumed.
✕Custom reports, audit deliverables, or AEO/GEO services once delivery has commenced.
✕Payments made under promotional pricing, trial extensions, or special offers.
05How to Request a Refund
To raise a refund request, email us at support@nurdd.club with the subject line “Refund Request” and include:
▸Your registered email address
▸Transaction ID or payment receipt
▸Reason for the refund request
▸Any supporting screenshots or documentation
All requests are reviewed within 5 to 7 business days. Approved refunds are processed to the original payment method within 7 to 10 business days from the date of approval.
06Currency and Processing Fees
Refunds are issued in the original currency of payment. Nurdd is not responsible for any foreign exchange losses, bank charges, or payment gateway fees deducted during the refund process.
07Disputes and Chargebacks
We encourage users to contact our support team before initiating a chargeback with their bank or payment provider. Chargebacks raised without prior communication may result in account suspension pending resolution.
