Refund Policy

Refund policy for Nurdd Solutions Private Limited, covering subscription payments, the scenarios eligible for a refund, and how to request one.

Last updated: June 1, 2025

This policy outlines how Nurdd Solutions Private Limited handles refund requests for subscription plans and associated services. Please read it carefully before making any purchase.

01 Overview

Nurdd Solutions Private Limited ("Nurdd", "we", "our") operates an AI-powered marketing attribution platform available at nurdd.club and related sub-domains. This Refund Policy governs all payments made for platform access, subscription plans, and associated services. By subscribing to or purchasing any Nurdd product or service, you agree to the terms set out in this policy.

02 Subscription Payments

Nurdd offers monthly and annual subscription plans. All subscription fees are billed in advance at the start of each billing cycle.

  • All subscription payments are non-refundable once a billing cycle has commenced.
  • Access to the platform continues until the end of the paid period regardless of usage.
  • We do not offer prorated refunds for unused days within an active subscription period.

03 Eligible Refund Scenarios

Refunds will be considered under the following circumstances.

  • Duplicate payment made for the same subscription or order within the same billing cycle.
  • Billing error or unauthorized charge attributable to Nurdd's payment system.
  • Platform-wide service outage exceeding 72 consecutive hours formally acknowledged by Nurdd.
  • Accidental purchase of the wrong plan where the user contacts support within 48 hours and has not accessed any paid features.

All refund requests must be supported with relevant documentation such as payment receipts, error screenshots, or transaction IDs.

04 Non-Refundable Items

The following are not eligible for refunds under any circumstances.

  • Subscription fees for a cycle already in progress.
  • One-time onboarding, setup, or consulting fees.
  • Add-on credits or feature unlocks that have been partially or fully consumed.
  • Custom reports, audit deliverables, or AEO/GEO services once delivery has commenced.
  • Payments made under promotional pricing, trial extensions, or special offers.

05 How to Request a Refund

To raise a refund request, email support@nurdd.club with the subject line "Refund Request" and include the following.

  • Your registered email address
  • Transaction ID or payment receipt
  • Reason for the refund request
  • Any supporting screenshots or documentation

All requests are reviewed within 5–7 business days. Approved refunds are processed to the original payment method within 7–10 business days from the date of approval.

06 Currency and Processing Fees

Refunds are issued in the original currency of payment. Nurdd is not responsible for any foreign exchange losses, bank charges, or payment gateway fees deducted during the refund process.

07 Disputes and Chargebacks

We encourage users to contact our support team before initiating a chargeback with their bank or payment provider. Chargebacks raised without prior communication may result in account suspension pending resolution.

Reach out to support@nurdd.club before escalating to your payment provider.

08 Contact & Support

For any questions, contact us at support@nurdd.club. Our support team is available Monday to Friday, 10 AM to 7 PM IST. Registered address: Nurdd Solutions Private Limited, Unitech Cyber Park, Sector 39, Gurugram, Haryana, India.