Delete Account

1. What this action does

When you request account deletion, we will:

• Delete your account record (name, username, email, profile photo)
• Remove profile information (name, username, profile photo, uploaded images and videos, bios, and other public content created by you)
• Remove any referral or credits tied specifically to your account

Permanently. Irreversibly. Identifiable information used for authentication (email/phone number) will be removed from our active systems.

2. What we may retain (and why)

Some data may be retained for a limited period for legal, financial, or operational reasons:

• Transaction records: Payment records, refunds, or billing logs are kept for tax, auditing, and fraud prevention for up to 7 years.
• Anonymised/Aggregated data: Statistical analytics used for product improvement. This data cannot be traced back to you.
• Legal & safety holds: If required by law or active investigations (fraud, abuse), we will retain the data until the hold is lifted.

3. Retention periods (typical)

• Profile & uploaded media: removed within 30 days of verified deletion request.
• Messages and interactions: anonymised or purged within 30 days unless flagged or being purged.
• Transaction & tax records: maintained for up to 7 years (active timing may slightly depending on system performance and legal obligations).

4. How to request deletion

To permanently delete your account, contact us at support@nurdd.club with the subject "Delete my Nurdd account" and include your registered email or phone number and a brief statement: "Please delete my Nurdd account and associated personal data."

To protect your identity, we may send a confirmation link or code to your registered email or mobile number. Once verified, deletion is queued. You will receive an email confirming that deletion has started. Typical processing time is up to 30 days. We'll notify you when deletion is complete.

5. Verification & Processing

To protect your identity, we may send a confirmation link or code to your registered email or mobile number. Once verified, deletion is queued. You will receive an email confirming that deletion has started. Typical processing time is up to 30 days. We'll notify you when deletion is complete.

6. Alternatives to deletion

Instead of full deletion, you can deactivate your account temporarily to pause all features. To request export, go to Settings, Privacy, Export my data or email support. Deletion is permanent and we cannot recover deleted content.

7. Consequences of deletion

• Deletion is permanent, we cannot restore all Nurdd features and cannot recover deleted content.
• If you sign up again later, you'll start with a fresh account. Previously reserved usernames or referral bonuses may not be recoverable.

8. Appeals & mistakes

If you change your mind within 48 hours of initiating deletion, contact support@nurdd.club with "cancel deletion" and your account details. We will attempt to stop the process if it hasn't been completed.

9. Contact & further info

Operated by Anycast Technology Private Limited (for app listed). If you need help with deletion requests for media hosted outside the app (eg. third-party caches), contact us and we'll guide you.

• support@nurdd.club